Core Voice: Run AI Phone Agents for Inbound and Outbound Calls—Completing Real Work, Not Just Answering.

Conversation and voice

• Natural, real-time voice conversations — inbound and outbound
• Native caller interruption and barge-in handling, with configurable interruption controls
• Caller intent recognition and context-aware dialogue management
• Dynamic questioning based on previous responses
• Configurable greetings, prompts, workflows, and agent behavior — per campaign or per call
• 20+ languages with in-call language detection (English default)
• Configurable voice personalities and speaking styles
• Collects structured data inside a natural conversation — dates, numbers, addresses, identity details, open-ended answers — confirming and correcting as it goes, so the caller never feels like they're filling out a form
• Conversation summaries, full transcripts, and call recording support (subject to configuration and legal requirements)

Inbound and outbound, both first-class

Every call can carry its own configuration

Each call can receive its own greeting, system prompt, customer context, language, workflow definition, questions, business rules, authentication requirements, data-source configuration, transfer destinations, escalation criteria, output JSON format, compliance rules, call purpose, and notification rules.

This lets Core Voice behave as a reusable execution layer while another system — yours — controls the campaign, the workflow, and the data.

Live business data, during the conversation

Core Voice is not limited to preloaded call data. While the caller is on the line, the agent can retrieve or update customer records, account balances, appointment and reservation availability, service and order status, eligibility and provider information, pricing, payment status, case status, previous interaction history, SQL query results, API responses, and workflow state.

Integrations

Payments on the call

• Read or present an amount due and confirm payment intent
• Initiate secure payment workflows and receive status from the payment provider
• Confirm success or failure with the caller before hanging up
• Send receipts and post-payment notifications; record transaction outcomes
• Trigger follow-up workflows on payment events
• Raw payment data stays out of the language model when implemented through a secure payment path

Transfer and escalation that carries context

Transfers can be fixed rules or context-aware decisions: department and skill-based routing, live-agent escalation, and emergency or high-risk escalation. Triggers include sentiment, caller request, repeated failure, authentication result, account type, and business hours. The receiving agent gets the collected context and a pre-transfer summary — with configurable fallback behavior when no agent is available.

Alerts and risk detection

Configurable detection for self-harm language, threats, abuse, fraud indicators, compliance and legal-risk statements, payment-card / PII / PHI exposure, complaints, cancellation intent, high-value leads, service failures, escalation requests, negative sentiment, repeated caller confusion, agent-policy violations, and custom domain-specific phrases or conditions.

Alerts can trigger SMS, email, webhooks, database records, case creation, internal notifications, live transfer, or follow-up tasks — during the call, not after it.

Authentication, messaging, and reporting

• Identity verification against system records before protected actions, with configurable rules per workflow
• Restricted disclosure before verification; failed authentication escalates
• SMS & email during or after the call — confirmations, receipts, secure-form links, survey links, staff notifications — with dynamic content from captured call data
• Per-call analysis: transcription, summaries, structured outcomes, disposition, Q&A extraction, completion/transfer/payment/authentication status
• Sentiment indicators, risk / compliance / lead flags, evaluation scores, captured entities, follow-up requirements
• Custom JSON output, PDF call-analysis reports, operational dashboards, campaign-level reporting

Run it like a platform

Multi-tenant configuration, campaign and call-list management, prompt and agent configuration, user and role management, usage tracking and billing support, call-history and transcript review, environment-specific settings, audit logging, secure credential management, monitoring, background-job processing, retry and failure handling, and API-based call submission.

Representative use cases

How a call flows

1. A caller dials in — or an outbound campaign places the call with its own per-recipient configuration.
2. The agent greets the caller in their language, identifies intent, and authenticates when the workflow requires it.
3. Mid-conversation, it consults your SQL database or API — availability, balances, eligibility, order status — no hold, no transfer.
4. It completes the task: books or reschedules, updates the record, takes a payment through the secure path.
5. The caller gets an SMS or email confirmation before hanging up.
6. The transcript, evaluation, and structured JSON outcome land in your systems; configured alerts fire; anything needing a human escalates with full context and a pre-transfer summary.